From last two months, I am using Reliance GSM prepaid services for one of my mobile connection. Network availability was one issue which I was facing with this service because network of Reliance GSM fluctuate in my service area and sometimes suddenly disappear for some time. This was not only issue which I was facing with Reliance GSM service, the second issue is long wait for connecting to Reliance GSM customer care.
It takes 5-20 minutes to connect to Reliance GSM customer care in Punjab and many times your call disconnects automatically without being attended by Customer care representative. Therefore, it becomes very irritating when it comes out to call to customer care of Reliance GSM. Reliance GSM service in Punjab immediately need to increase its customers care service in Punjab so that people should not have to wait for long time for getting their call being attended by a customer care representative. With this poor service, it is hard for Reliance GSM to make first position in Punjab circle.